1. Return Period
Customers may request a return within 30 days from the date the order is delivered. Return requests submitted after 30 days may not be accepted.
2. Return Requirements
To be eligible for a return, the product must be returned in its original condition, unused, unworn, unwashed, unaltered, and free from damage, stains, odors, or other signs of use.
3. Original Components
The product must include all original components and materials provided with the order.
4. Custom Apparel
Because the products are high-end custom apparel, products that have been customized, altered, or made according to customer-specific requirements may not be eligible for return unless the product is defective, damaged before delivery, materially incorrect, or otherwise eligible for return under applicable law.
5. Return Request
Customers must contact [email protected] before sending a return.
6. Return Information
Customers must provide the applicable order information and the reason for the return and must receive return instructions before shipping the product.
7. Return Address
Address: 28 1/2 E 10TH AVE #A
ANCHORAGE, AK 99501
8. Customer-Paid Return Shipping
If a customer returns a product because of a change of mind, incorrect order information, incorrect size or specifications, no longer wanting the product, or another reason not caused by REED APPAREL LLC, the customer is responsible for the return shipping cost.
9. Defective, Damaged, or Incorrect Products
If a product arrives defective, damaged, or materially incorrect due to an error attributable to REED APPAREL LLC, the customer should contact [email protected] and provide the applicable order information and details concerning the issue.
10. Return Condition
Customers are responsible for packaging returned products appropriately so that the products are protected during transportation. Damage caused by inadequate packaging may affect return eligibility.
11. Products Not Eligible for Return
A return may be refused if the product has been worn, washed, altered, damaged after delivery, used, stained, has odors, is missing original components, is returned after the 30-day return period, or otherwise fails to satisfy the return requirements.
12. Refund Processing Time
After an approved return is received and inspected, an eligible refund will generally be processed within approximately 3 days.
13. Refund Method
Approved refunds will generally be issued to the original payment method used for the purchase. The time required for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.
14. Exchanges
Customers requesting an exchange must contact [email protected] within 30 days from the date of delivery. Exchanges are subject to the applicable return requirements and product availability.
15. Return and Refund Contact Information
Company Name: REED APPAREL LLC
Address: 28 1/2 E 10TH AVE #A
ANCHORAGE, AK 99501
Email: [email protected]